Refund policy
Thank you for shopping at Upprism.
We want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.
1. Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
Unused or in the same condition that you received it
In its original packaging, if possible
Not damaged due to misuse, improper handling, or accidental damage
Accompanied by proof of purchase, such as your order number or confirmation email
To start a return, contact us at:
Please do not send your item back before contacting us. We will provide return instructions after reviewing your request.
2. Return Address
Returns should only be sent to the return address provided by our support team after your return request has been approved.
Do not send returns to the address listed below unless we specifically instruct you to do so.
Upprism
Bohova 12 A
Maribor, Slovenia
3. Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is defective, damaged, or if you received the wrong item, contact us as soon as possible at:
Please include:
Your order number
A short description of the issue
Clear photos or videos showing the problem
Once we review the issue, we may offer a replacement, refund, or another suitable solution.
4. Change of Mind Returns
If you changed your mind or no longer want the product, you may request a return within 30 days of receiving your order.
Customers are responsible for return shipping costs for change-of-mind returns unless the item is defective, damaged, or incorrect.
Original shipping costs, if any, are non-refundable.
5. Non-Returnable Items
The following items cannot be returned:
Items that have been used, damaged, or altered by the customer
Items returned without approval
Items not in a returnable condition
Gift cards, if applicable
Digital products, if applicable
Items marked as final sale, if applicable
6. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your bank account or card statement. Processing times may vary depending on your bank or payment provider.
7. Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, contact us at:
8. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at:
Please include your order number and photos or videos of the issue.
9. Order Cancellations
If you want to cancel your order, contact us as soon as possible at:
We can only cancel orders before they have been processed or shipped.
Once an order has been processed or shipped, it cannot be cancelled. In that case, you may request a return after receiving the item.
10. Shipping Delays
Shipping times may vary depending on your location, carrier delays, customs processing, holidays, or other circumstances outside our control.
A delayed shipment does not automatically qualify for a refund if the order is still in transit and tracking shows movement.
If your order appears to be lost or has not updated for an unusually long time, contact us at:
11. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning an item. We are not responsible for returns lost in transit.
12. Contact Us
If you have any questions about returns, refunds, exchanges, or cancellations, contact us at:
Upprism
Bohova 12 A
Maribor, Slovenia
Email: upprism.shop@gmail.com